Frequently Asked Questions

How long is production time?

During the holiday peak, the production time for most orders is approximately 4-10 business days. Please note that the delivery time is not included in this estimate and should be added on top of that.

Can you rush shipping time?

Unfortunately, shipping can’t be rushed or upgraded after placing an order. With so many orders flowing through shipping facilities, it’s difficult to retroactively enact expedited transit. But, there is an option to rush the order during checkout.

There’s something wrong with my order. What can you do about it?

Thanks for getting in touch. We’re sorry to learn about the disappointing order, but we can help.

We’ll be happy to remedy this with a free replacement or refund. Please let me know which option works best for you. Please send a well-lit photo or small video of the defective product (front and back if an image wasn’t printed) with the issue clearly visible for confirmation purposes.

How the process works

  1. Fill out one of our contact forms and upload your photos, if applicable.
  2. We’ll design and send you a visual for approval.
  3. We then press it, wrap it, and ship it. 
  4. FAST delivery! 3-5 days

Reach out if you have any questions.

What’s the cut-off day for Christmas 2022?

Similar to last year, shipping carriers cannot offer any deliver-by guarantees this year. Unfortunately, this also means we can only provide recommended holiday cut-off dates.

Orders submitted by December 7th will most likely reach the recipient in the U.S. As for international orders, the recommended cut-off date is November 17.

This is why we highly recommend submitting your Christmas orders as early as possible to have a stress-free holiday season.

Feel free to contact us if you have questions. hello@JMGcustomgifts.com

How do I choose?

Share your vision for the tumbler style that you choose. Provide us with the pictures, names, or sentiments. (If applicable) If you need assistance finding the perfect Tumbler, we’re here to help!

At our store, we understand that choosing a suitable tumbler can be overwhelming with the variety of options available. Whether you’re looking for a personalized gift or a tumbler for yourself, our dedicated team is ready to guide you through the selection process. We’ll take the time to understand your needs, preferences, and any specific requirements to ensure we recommend the ideal tumbler for you.

From suggesting suitable designs to discussing customization options, we’re committed to helping you find a Tumbler that meets and exceeds your expectations.

Don’t hesitate to contact us for personalized assistance finding the suitable tumbler for your needs.

Please Reach Out If You Have Any Questions
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