Refund and Returns Policy – JMG Customized Gifts

Custom Hand-Made Items

SALES ARE FINAL. Since all our items are custom printed once ordered, we can’t return or exchange them.

If any damage or misprints exist, We’re so sorry and not okay with it either. Please send us a well-lit picture to hello@jmgcustomgifts.com so we can rectify the situation as fast as possible.

Please note you may need to provide your name, order number, and proof of purchase and may be asked for additional photos only if we can’t see the originals.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Hand-made items
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@jmgcustomgifts.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded. Unless damaged.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at hello@jmgcustomgifts.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns for Print On Demand Items

Printify is a print-on-demand company, meaning all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, or color or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please contact our team at hello@jmgcustomgifts.com and provide a clear photo showing the issue.

If an issue affects multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.